Your data stays with you
Your business records are yours, with or without the box. Here is what that means, plainly.
Where your data lives
Your business records
Customers, messages, quotes, invoices, notes and files stay with your business.
With the box
Add the box and everything stays on your own hardware, in your own building.
For clinics
With the box, patient records stay on the clinic’s own hardware.
The one thing that leaves
To understand a message, it goes to your AI provider, in your name.
What we can and cannot see
What we see
That your setup is healthy and up to date. That is all.
What we don’t
Your customers, messages and money.
Repairs
If a repair needs the box, we agree it first and log it.
How you get in
Your Vantage account
Sign in with your email and a password, a code we email you, or Google.
We never see your password
Only a scrambled copy is kept, by our sign-in provider in Sydney.
Adding a phone
Touch ID on your Mac, then the phone scans a code that changes every 30 seconds.
Locked to you
Face ID guards the phone app. Touch ID guards the Mac app.
Lost everything?
We reset access after calling you back and checking it’s you.
How the agents behave
They say they are AI
On first contact, every time. They never sign as a person.
They hand over sensitive matters
Complaints, legal threats, injuries, regulators and the media go to you.
Prices and promises wait for you
Nothing that prices or promises goes out without your OK.
They never ask for passwords
And they never use a staff member’s personal account.
If care stops
End of the paid month
Care runs to the end of the month you paid for, with warning first.
Your data stays
Customers, chats, money records and what your agents learned stay with you.
Our templates go
Our agent templates, and the agents built from them, are removed.
A copy of your data
A plain zip of your customers, invoices, quotes, prices, notes and files.