Questions people ask before they buy
Short answers. If yours isn’t here, ask us at the free chat.
The basics
What is DigiStaff?
Vantage: one app to run your business, with digital staff inside it. Each agent has one job: answering your phone, replying to enquiries, drafting quotes, sending invoices, chasing follow-ups. We set it up and look after it.
Does it answer the phone?
Yes. Your business gets its own number, answered day and night in your business’s name. It books appointments, takes orders, texts payment links and puts calls through to you. Every call lands in Vantage with a recording and a summary.
Which messages can it answer?
Email, WhatsApp and Instagram. Each is connected once Google or Meta approve it for your business.
Will my customers know it’s AI?
Yes. It says so on first contact and never signs as a person. Anything sensitive, like a complaint or a legal threat, comes to you.
Can it send things without me?
Not quotes, prices or promises. Those wait for your OK, unless you choose to let a kind of message go on its own.
Money
What does it cost?
We price each setup after the free chat, once we know what you want handed over, which tools we connect and how many businesses or sites you run. You get one price for setup and one monthly price for care, both including GST. The box is an optional add-on.
Can I take payment at the counter?
Yes. From Vantage Pocket on your phone, show the customer a code to scan or send them a payment link. Tap to Pay on iPhone comes later.
How are phone calls paid for?
Calls use phone credit, paid by use like a phone bill. We agree an allowance that fits your call volume at the free chat.
Can I run more than one business?
Yes. Each business gets its own agents and is kept apart from the others. Talk to us and we’ll price it for your setup.
What happens if I stop care?
Care runs to the end of the paid month, with a warning a few days before. Your data stays with you. Our agent templates, and the agents built from them, are removed.
Your data, the hardware and the apps
Do I need any hardware?
No. Vantage runs on your Mac or Windows desktop and on your mobile. The box is an optional add-on: a powerful mini server in your workspace, yours to keep, if you want everything on your own hardware.
Where does my information live?
With your business, and on your own box if you add one. To understand a message, your agent sends it to your AI provider, whose account is in your name.
Which apps do I get?
Vantage on your desktop and Vantage Pocket on your mobile, both free to download. Vantage runs on Mac and Windows: download it from the Vantage page. Vantage Pocket arrives on Google Play very soon, then the App Store.
Can my staff use it?
Staff access is being built now, so each person gets only the tools they need. Until then, only the phones you add can reach your business.
Will callers know it’s AI?
Yes. It says it is an AI assistant and that the call is recorded, then helps. Anyone who needs a person can be put through to you.